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Articles (101)

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1-10 of 101 results for monitoring customer value

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Select article: Flipping the Value Creation Model

Retricted access

Research article

First published 2016-11

Flipping the Value Creation Model

Don Schultz

Journal of Creating Value

Select article: The overall theme park experience: A visitor satisfaction tracking study

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Other

First published 2011-4

The overall theme park experience: A visitor satisfaction tracking study

Gary L. Geissler, Conway T. Rucks

Journal of Vacation Marketing

Select article: Substituting Information for Interaction

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Review article

First published 2013-2

Substituting Information for Interaction

Robert J. Glushko, Karen Joy Nomorosa

Journal of Service Research

Select article: Customer Equity: An Integral Part of Financial Reporting

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Research article

First published 2008-3

Customer Equity: An Integral Part of Financial Reporting

Thorsten Wiesel, Bernd Skiera, Julián Villanueva

Journal of Marketing

Select article: Forward-Looking Focus

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Research article

First published 2006-11

Forward-Looking Focus

Valarie A. Zeithaml, Ruth N. Bolton, John Deighton [...]

Journal of Service Research

Select article: The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty

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Review article

First published 2013-5

The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty

Subhash Jha, George D. Deitz, Emin Babakus [...]

Journal of Service Research

Select article: Assessing Advantage: A Framework for Diagnosing Competitive Superiority

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Research article

First published 1988-4

Assessing Advantage: A Framework for Diagnosing Competitive Superiority

George S. Day, Robin Wensley

Journal of Marketing

Select article: Customers’ Social Capital and Suppliers’ Profitability

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Research article

First published 2024-12

Customers’ Social Capital and Suppliers’ Profitability

Jing Dai, Mingcherng Deng, Yan Yan

Production and Operations Management

Select article: Virtual substrate model for in situ thin film thickness determination

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Research article

First published 2000-2

Virtual substrate model for in situ thin film thickness determination

M. Navarro, J. Fandiño

Surface Engineering

Select article: How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Open access

Research article

First published 2026

How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Dhruv Grewal, Stephan Ludwig, Dennis Herhausen [...]

Production and Operations Management

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