Sage Journals: Discover world-class research

Open access

Research article

First published 2021

Onsite Versus Remote Working: The Impact on Satisfaction,Productivity,and Performance of Medical Call Center Workers

Amjad Alfaleh, Abdullah Alkattan, Alaa Alageel [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

Retricted access

Research article

First published 2015-10

Expediting Time from Symptoms to Medical Contact Utilizing a Telemedicine Call Center

Eran Leshem-Rubinow, Eyal Ben Assa, Yacov Shacham [...]

Telemedicine and e-Health

Retricted access

Research article

First published 2022-6

Cost Avoidance Analysis of Medication Conversions on the Treatment of Gastroesophageal Reflux Disease in a Medication Therapy Management Call Center: A Budgetary Perspective

Leanne Lai, Goar Alvarez, Aisy Aleu [...]

Journal of Pharmacy Practice

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Other

First published 2009-5

Assessment of Customer Satisfaction with Verbal Responses Provided by a Pharmaceutical Company's Third-Party Medical Information Call Center

Piper Black, Christi Marsh, Laurel Ashworth

Therapeutic Innovation & Regulatory Science

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Other

First published 2011-5

Call Handling in the Pharmaceutical Industry: A Benchmarking Survey

Catherine Nojiri, Chandni Patel

Therapeutic Innovation & Regulatory Science

Open access

Research article

First published 2022

The role of telemedicine services in changing users’ intentions for presenting to the emergency departments in Saudi Arabia

Amjad Alfaleh, Abdullah Alkattan, Alaa Alageel [...]

DIGITAL HEALTH

Open access

Research article

First published 2025

Understanding Telemedicine: Measuring Beneficiaries’ Satisfaction and Key Call Metrics in the Kingdom of Saudi Arabia

Ali Abdulmana A Awadh, Yahia O Dhafar, Mona H Elzohri [...]

Journal of Patient Experience

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Research article

First published 2017-5

Reducing Call Volume at Medical Information Centers by Switching to a Web-Based Self-Service Facility—What to Consider? Providing Customers With Digital Medical Information on the Internet

Marie-Luise Helmich

Therapeutic Innovation & Regulatory Science

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Research article

First published 2019-5

Pharma Collaboration for Transparent Medical Information (phactMI) Benchmark Study: Trends,Drivers,Success Factors,and Value of Globalization in Medical Information

Suzana A. Giffin, Richa Shah, Allison Soloff [...]

Therapeutic Innovation & Regulatory Science

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Research article

First published 2021-1

Designing a First Responders Call Center for a Pandemic

Yuval Bitan, Itamar Abramovich, Eli Jaffe

Ergonomics in Design: The Quarterly of Human Factors Applications

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