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Retricted access

Research article

First published 1998-11

Customer Satisfaction Measurement Practice in United Kingdom Hotels

David Gilbert, Stefan Horsnell

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2017

Tools for measuring and improving external customer satisfaction in stores of Santo Domingo,Ecuador

Alexander Sánchez Rodriguez, Reyner Pérez Campdesuñer, Gelmar García Vidal [...]

International Journal of Engineering Business Management

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Research article

First published 2017-10

Evaluation of the relationship between brand measures and customer satisfaction by using data mining techniques

Amir Ahmad

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 1998-12

Customer-Satisfaction Measurement

Atila Yüksel, Mike Rimmington

Cornell Hospitality Quarterly

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Research article

First published 1992-01

Measuring Customer Satisfaction: Fact and Artifact

Robert A. Peterson, William R. Wilson

Journal of the Academy of Marketing Science

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Research article

First published 1993-10

Customer Expectations,Perceptions and Satisfaction … Measurement Methodologies

Joanne M. Walsh

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2002-3

Attitudes towards Customer Satisfaction Measurement in the Retail Sector

Alan Wilson

International Journal of Market Research

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Research article

First published 2015-12

Validation of a Scale for Measuring Problems in Internet Banking and their Effect on Customer Satisfaction

Ajimon George, G.S. Gireesh Kumar

Vision: The Journal of Business Perspective

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Book review

First published 2013-9

Book Review: The Little Book of Big Customer Satisfaction Measurement

P. Ganesh

The Journal of Entrepreneurship

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Book review

First published 2013-6

Book Review: The Little Book of Big Customer Satisfaction Measurement

Kirti Sharma

Vision: The Journal of Business Perspective

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