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Retricted access

Research article

First published 2022-1

Beyond a Single Firm and Internal Focus Service Failure/Recovery: Multiple Providers and External Service Recoveries

Karin Weber, Cathy H. C. Hsu

Journal of Travel Research

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Research article

First published 2022-5

The Value Co-creation Through Joint Failure Recovery: B2B Settings

N. Nik Bakhsh, I. Riivits-Arkonsuo

Journal of Creating Value

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Research article

First published 2016-8

Recovering Coproduced Service Failures

Beibei Dong, K. Sivakumar, Kenneth R. Evans [...]

Journal of Service Research

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Research article

First published 2009-10

A Multidisciplinary Approach to Total Joint Replacement

Julie Naville, Tina Volz, Joy Curry

Home Health Care Management & Practice

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Review article

First published 2005-9

Improving Situation Awareness through Cross-Training

Cheryl A. Bolstad, Haydee M. Cuevas, Anthony M. Costello

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Free access

Research article

First published 2024-5

The therapeutic relationship in music therapy in a Flexible Assertive Community Treatment team: A joint interview study of service users and their Music Therapist

Marie Strand Skånland, Gro Trondalen

British Journal of Music Therapy

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Research article

First published 2011-5

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude

Nita Umashankar, Raji Srinivasan, Dustin Hindman

Journal of Service Research

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Research article

First published 2023-4

Systems and Processes that Enable Progress for Older Forensic Mental Health Patients

Kate Walker, Vivek Furtado, Jen Yates [...]

International Journal of Forensic Mental Health

Open access

Research article

First published 2007-3

Development and Control of Compliant Hybrid Joints for Human-Symbiotic Mobile Manipulators

Zhijun Li, Jun Luo, Ning Xi [...]

International Journal of Advanced Robotic Systems

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Other

First published 2002-9

Joint Shipboard Helicopter Operations: Human Factors Issues and Challenges

John W. Ruffner, John E. Padukewicz, John D. Meier

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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