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Articles (1328)

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1-10 of 1328 results for interactive-service work

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Select article: The order problem: Inference and interaction in interactive service work

Retricted access

Research article

First published 2013-11

The order problem: Inference and interaction in interactive service work

Nick Llewellyn, Jon Hindmarsh

Human Relations

Select article: Interactive service work and performative metaphors

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Research article

First published 2005-04

Interactive service work and performative metaphors

Adam Weaver

Tourist Studies

Select article: ‘Being Santa Claus’: the pursuit of recognition in interactive service work

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Research article

First published 2013-12

‘Being Santa Claus’: the pursuit of recognition in interactive service work

Philip Hancock

Work,Employment and Society

Select article: Interaction-as-a-risk: Deconstructing experiences of extreme work in ‘key’ services during the Covid-19 pandemic in Germany

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Research article

First published 2026

Interaction-as-a-risk: Deconstructing experiences of extreme work in ‘key’ services during the Covid-19 pandemic in Germany

Nadja Doerflinger

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Select article: Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

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Research article

First published 2010-9

Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

Sarah Jenkins, Rick Delbridge, Ashley Roberts

Work,Employment and Society

Select article: Interactions in Expert Service Work

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Research article

First published 2008-02

Interactions in Expert Service Work

Molly George

Journal of Contemporary Ethnography

Select article: Close Encounters: Intimate service interactions in lap dancing work as a nexus of ‘self-others-things’

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Research article

First published 2021-4

Close Encounters: Intimate service interactions in lap dancing work as a nexus of ‘self-others-things’

Sophie Hales, Kathleen Riach, Melissa Tyler

Organization Studies

Select article: Doing Identity with Style: Service Interaction,Work Practices and the Construction of ‘Expert’ Status in the Contemporary Hair Salon

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Research article

First published 2012-11

Doing Identity with Style: Service Interaction,Work Practices and the Construction of ‘Expert’ Status in the Contemporary Hair Salon

Tracey Yeadon-Lee

Sociological Research Online

Select article: Hearing music in service interactions: A theoretical and empirical analysis

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Research article

First published 2017-12

Hearing music in service interactions: A theoretical and empirical analysis

Jonathan Payne, Marek Korczynski, Rob Cluley

Human Relations

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

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