Sage Journals: Discover world-class research

Open access

Research article

First published 2018-5

Artificial Intelligence in Service

Ming-Hui Huang, Roland T. Rust

Journal of Service Research

Retricted access

Research article

First published 2008-6

A Measurement of Emotional Intelligence in Service Encounters

Wai-Hoe Mok, Yelena Tsarenko, Mark Gabbott

Australasian Marketing Journal

Retricted access

Research article

First published 2020-06-25

Intelligent logistics service combination algorithm based on Internet of Things

Rong Liu, Huajun Li

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Retricted access

Research article

First published 2017-7

A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Elham Alshaibani, Ali Bakir

Tourism and Hospitality Research

Retricted access

Research article

First published 2011-5

Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure

Mark Gabbott, Yelena Tsarenko, Wai Hoe Mok

Journal of Service Research

Retricted access

Research article

First published 2025-2

The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals

Bart Larivière, Katrien Verleye, Arne De Keyser [...]

Journal of Service Research

Open access

Research article

First published 2017-10

The design of a context-aware service system in intelligent transportation system

Jingkun Chang, Wenbin Yao, Xiaoyong Li

International Journal of Distributed Sensor Networks

Open access

Research article

First published 2019-3

Construction of emotional intelligent service system for the aged based on Internet of things

Xiaoqi Liang, Yonghui Dai, Hanjian Chen [...]

Advances in Mechanical Engineering

Retricted access

Research article

First published 2018-12

How emotional intelligence relates to job satisfaction and burnout in public service jobs

Hyun Jung Lee

International Review of Administrative Sciences

Retricted access

Research article

First published 2021-11

The construction of emergency intelligence service system for think tanks in the context of big data

Shanshan Jiang, Shaobo Qi

Journal of Computational Methods in Sciences and Engineering

Search results