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Open access

Research article

First published 2020-10

Why Not Knowledge-Based HRM? Its Direct and Indirect Effect on Innovative Service Offerings

Norwan Ahmad, Ng Siew Imm, Yuhanis Abdul Aziz [...]

Sage Open

Retricted access

Research article

First published 2018-2

Customer Interaction and Innovation in Hybrid Offerings

Mario Schaarschmidt, Gianfranco Walsh, Heiner Evanschitzky

Journal of Service Research

Retricted access

Editorial

First published 2018-2

Upframing Service Design and Innovation for Research Impact

Lia Patrício, Anders Gustafsson, Raymond Fisk

Journal of Service Research

Retricted access

Editorial

First published 2020-5

Service Innovation: A New Conceptualization and Path Forward

Anders Gustafsson, Hannah Snyder, Lars Witell

Journal of Service Research

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Research article

First published 2010-5

Opportunities for Innovation in the Delivery of Interactive Retail Services ☆

Leonard L. Berry, Ruth N. Bolton, Cheryl H. Bridges [...]

Journal of Interactive Marketing

Retricted access

Other

First published 2008-3

The Power of Myth in Impeding Service Innovation

Sue Vaux Halliday

Journal of Management Inquiry

Retricted access

Research article

First published 2018-9

Explaining the Varying Levels of Adoption of E-government Services in American Municipal Government

Jennifer M. Connolly, Leticia Bode, Ben Epstein

State and Local Government Review

Retricted access

Case report

First published 2018-5

Anatomy of an innovation in IT service

Sankar Ghoshal, Rahul Kumar Roy

Journal of Information Technology Teaching Cases

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Research article

First published 2012-11

Using Dissatisfied Customers as a Source for Innovative Service Ideas

Philippe Duverger

Journal of Hospitality & Tourism Research

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Other

First published 2010-6

Relational,interactive service innovation: building branding competence

Sue Vaux Halliday, Paul Trott

Marketing Theory

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