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Articles (252)

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1-10 of 252 results for hotel satisfaction

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Select article: Examining key hotel attributes for guest sleep and overall satisfaction

Retricted access

Research article

First published 2021-4

Examining key hotel attributes for guest sleep and overall satisfaction

Rebecca Robbins, Michael Grandner, Adam Knowlden [...]

Tourism and Hospitality Research

Select article: Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis

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Research article

First published 2022-5

Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis

Changhee Kim, Kyunghwa Chung

Cornell Hospitality Quarterly

Select article: The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands

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Research article

First published 2020-7

The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands

Asier Baquero, Beatriz Delgado, Raquel Escortell [...]

Tourism and Hospitality Research

Select article: Customer Satisfaction Measurement Practice in United Kingdom Hotels

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Research article

First published 1998-11

Customer Satisfaction Measurement Practice in United Kingdom Hotels

David Gilbert, Stefan Horsnell

Journal of Hospitality & Tourism Research

Select article: Organizational Culture Change and Job Satisfaction During the Transition of the Hotel Industry in Montenegro

Open access

Research article

First published 2025-10

Organizational Culture Change and Job Satisfaction During the Transition of the Hotel Industry in Montenegro

Olivera Vlahović, Nebojša Janićijević

Sage Open

Select article: Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

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Research article

First published 2017-5

Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

Tijana Radojevic, Nemanja Stanisic, Nenad Stanic

Cornell Hospitality Quarterly

Select article: Work engagement,organizational embeddedness,and life satisfaction among frontline employees of star-rated hotels in Ghana

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Research article

First published 2022-4

Work engagement,organizational embeddedness,and life satisfaction among frontline employees of star-rated hotels in Ghana

Emmanuel Twumasi Ampofo, Joseph Owusu, Rosemary Boateng Coffie [...]

Tourism and Hospitality Research

Select article: Customer Satisfaction in the Hotel Industry

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Research article

First published 1992-2

Customer Satisfaction in the Hotel Industry

Jonathan D. Barsky

Journal of Hospitality & Tourism Research

Select article: Relationship Between Job Stress,Employee Engagement and Job Satisfaction: A Study Based on Women Managers in 4 and 5 star Hotels in India

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Research article

First published 2026-4

Relationship Between Job Stress,Employee Engagement and Job Satisfaction: A Study Based on Women Managers in 4 and 5 star Hotels in India

Sridevi Nair, Jain Mathew

Business Perspectives and Research

Select article: Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Open access

Research article

First published 2025-7

Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Jun Li, Byunghyun Lee, Jaekyeong Kim

Sage Open

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