Sage Journals: Discover world-class research

Retricted access

Research article

First published 2021-4

Examining key hotel attributes for guest sleep and overall satisfaction

Rebecca Robbins, Michael Grandner, Adam Knowlden [...]

Tourism and Hospitality Research

Retricted access

Research article

First published 1996-04

Hotel Guest Satisfaction among Business Travelers

Marit G. Gundersen, Morten Heide, Uff H. Olsson

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2004-05

Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue

John W. O’Neill, Anna S. Mattila

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2018-2

Understanding Guest Satisfaction with Urban Hotel Location

Yang Yang, Zhenxing Mao, Jingyin Tang

Journal of Travel Research

Retricted access

Research article

First published 2003-08

Relationships between Hotel Room Pricing,Occupancy,and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States

Anna S. Mattila, John W. O'Neill

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2007-11

Perceptions of Chinese Hotels

Chris Ryan, Gu Huimin

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2009-2

Key Factors in Guests' Perception of Hotel Atmosphere

Morten Heide, Kjell Grønhaug

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2024-6

Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data

Hyekyung Park, Minwoo Lee, Ki-Joon Back [...]

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2026

Exploring Customers’ Brand Experiences Within Heritage Hotels: A Case of Old Boma Hotel in Tanzania

Stephen Jeuma Bakari, Xiaoyun Zheng

Journal of Hospitality & Tourism Cases: An International Case Journal

Open access

Research article

First published 2025-4

Green Innovation Practices and Guests’ Return Intention: Mediating Roles of Green Image,Guest’s Positive Mood and Satisfaction

Mai Ngoc Khuong, Nguyen Thi Minh Phuong, Tong Nguyen Hoang Phuong

Sage Open

Search results