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Research article

First published 2025-4

Green Innovation Practices and Guests’ Return Intention: Mediating Roles of Green Image,Guest’s Positive Mood and Satisfaction

Mai Ngoc Khuong, Nguyen Thi Minh Phuong, Tong Nguyen Hoang Phuong

Sage Open

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Research article

First published 2018-11

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction,Return Intentions,and Firm Performance

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Cornell Hospitality Quarterly

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Research article

First published 2007-08

Guest Satisfaction and Restaurant Performance

Sachin Gupta, Edward McLaughlin, Miguel Gomez

Cornell Hospitality Quarterly

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Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

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Research article

First published 2019-11

A Good Night’s Sleep Matters for Tourists: An Empirical Study for Hospitality Professionals

Alice H. Y. Hon, Clare P. Y. Fung

Journal of Hospitality & Tourism Research

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Research article

First published 2011-11

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

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Review article

First published 2019-2

Older immigrants living in Switzerland and ambivalence related to return around the retirement period

Claudio A Bolzman, Slim Bridji

International Journal of Comparative Sociology

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Other

First published 2000-11

The Final Opportunity: The Effectiveness of a Customer Relations Call Center in Recovering Hotel Guests

Daniel J. Mount, Anna Mattila

Journal of Hospitality & Tourism Research

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Research article

First published 2015-3

Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention

Sara Dolnicar, Tim Coltman, Rajeev Sharma

Journal of Travel Research

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