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Articles (278)

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1-10 of 278 results for front-line services

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Select article: Front-line Service Employees’ Job Satisfaction in the Hospitality Industry

Retricted access

Research article

First published 2014-11

Front-line Service Employees’ Job Satisfaction in the Hospitality Industry

Flora F. T. Chiang, Thomas A. Birtch, Zhenyao Cai

Cornell Hospitality Quarterly

Select article: The nature of front-line service work: distinctive features and continuity in the employment relationship

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Research article

First published 2013-6

The nature of front-line service work: distinctive features and continuity in the employment relationship

Jacques Bélanger, Paul Edwards

Work,Employment and Society

Select article: Profit over People? Evaluating Morality on the Front Line during the COVID-19 Crisis: A Front-Line Service Manager’s Confession and Regrets

Open access

Research article

First published 2021-4

Profit over People? Evaluating Morality on the Front Line during the COVID-19 Crisis: A Front-Line Service Manager’s Confession and Regrets

Anastasios Hadjisolomou, Sam Simone

Work,Employment and Society

Select article: Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Select article: Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?

Open access

Research article

First published 2020-9

Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?

Paulo Rocha, Ann-Karin Holmen

Probation Journal

Select article: Controlling routine front line service workers: an Australian retail supermarket case

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Research article

First published 2016-12

Controlling routine front line service workers: an Australian retail supermarket case

Robin Price

Work,Employment and Society

Select article: Street Medicine —Assessment Work Strategies of Paramedics on the Front Lines of Emergency Health Services

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Research article

First published 2017-10

Street Medicine —Assessment Work Strategies of Paramedics on the Front Lines of Emergency Health Services

Michael K. Corman

Journal of Contemporary Ethnography

Select article: Discourses of Professionalism in Front-Line Service Work: Insights from a Case Study in an Italian Bank

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Research article

First published 2019-10

Discourses of Professionalism in Front-Line Service Work: Insights from a Case Study in an Italian Bank

Luca Carollo, Luca Solari

Work,Employment and Society

Select article: Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity

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Research article

First published 2024-11

Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity

Muhammad Waheed Akhtar, Thomas Garavan, Fauzia Syed [...]

Journal of Service Research

Select article: How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

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Research article

First published 2025-11

How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

Lei Qi, Xiaoqian Zhao, Song Chang [...]

Cornell Hospitality Quarterly

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