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1-4 of 4 results for flight overbooking

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Select article: Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Open access

Research article

First published 2021-5

Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Amin Nazifi, Katja Gelbrich, Yany Grégoire [...]

Journal of Service Research

Select article: Integrating Overbooking with Capacity Planning: Static Model and Application to Airlines

Retricted access

Research article

First published 2019-08

Integrating Overbooking with Capacity Planning: Static Model and Application to Airlines

Wen He

Production and Operations Management

Select article: The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

Retricted access

Research article

First published 2019-4

The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

Reza Etemad-Sajadi, Laura Bohrer

Tourism and Hospitality Research

Select article: Behavioral Consequences of Overbooking Service Capacity

Retricted access

Research article

First published 2007-10

Behavioral Consequences of Overbooking Service Capacity

Florian v. Wangenheim, Tomás Bayón

Journal of Marketing

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