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Research article

First published 2015-6

Socio-spatial distance during the service delivery process: The case of restaurants

Amélie Clauzel, Caroline Riché

Recherche et Applications en Marketing (English Edition)

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Other

First published 2025

A Communication Skills Training Curriculum Customized for Pulmonary and Critical Care Medicine Fellows

Luyi Xu, Anup Bharani, Sakshi Dua [...]

American Journal of Hospice and Palliative Medicine®

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Research article

First published 2020-12

Applying Mantel’s spatial method to the case of restaurants

Amélie Clauzel

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2017-8

When Service Customers Do Not Consume in Isolation

Laura Colm, Andrea Ordanini, A. Parasuraman

Journal of Service Research

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Research article

First published 2024-9

Electronic Consumer-to-Consumer Interaction (eCCI) Post a Service Failure: The Psychological Power of Need for Approval

Wei Wei, Lu Zhang, Bobbie Rathjens [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2002-1

Building Brand Community

James H. McAlexander, John W. Schouten, Harold F. Koenig

Journal of Marketing

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Research article

First published 1998-1

Raising Productivity in a Service Organisation: The Role of Pace and Customer Participation

Rakesh Singh

Paradigm: A Management Research Journal

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Research article

First published 2023-11

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

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Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

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Research article

First published 2013-07

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

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