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Articles (20)

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1-10 of 20 results for extra-role service behavior

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Select article: Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit

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Research article

First published 2017-8

Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit

Nina Mari van Loon, Wouter Vandenabeele, Peter Leisink

The American Review of Public Administration

Select article: How does corporate green service innovation improve consumer happiness: A serial mediation model based on value identity and extra-role altruistic behavior

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Research article

First published 2025

How does corporate green service innovation improve consumer happiness: A serial mediation model based on value identity and extra-role altruistic behavior

Guanhua Yang

Journal of Computational Methods in Sciences and Engineering

Select article: The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model

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Research article

First published 2021-5

The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model

Marissa Orlowski, Diego Bufquin, Michael E. Nalley

Cornell Hospitality Quarterly

Select article: Effects of ethical leadership on nurses’ service behaviors

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First published 2019-9

Effects of ethical leadership on nurses’ service behaviors

Na Zhang, Mingfang Li, Zhenxing Gong [...]

Nursing Ethics

Select article: A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture

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Research article

First published 2020-8

A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture

Jeroen J. L. Schepers, Michel van der Borgh

Journal of Service Research

Select article: Latent profiles of ethical climate and nurses’ service behavior

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First published 2023-6

Latent profiles of ethical climate and nurses’ service behavior

Na Zhang, Dingxin Xu, Xing Bu [...]

Nursing Ethics

Select article: Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

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First published 2003-1

Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

James G. Maxham, Richard G. Netemeyer

Journal of Marketing

Select article: Differential effects of empowering leadership on in-role and extra-role employee behaviors: Exploring the role of psychological empowerment and power values

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First published 2010-11

Differential effects of empowering leadership on in-role and extra-role employee behaviors: Exploring the role of psychological empowerment and power values

Steffen Raub, Christopher Robert

Human Relations

Select article: How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism

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Research article

First published 2012-1

How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism

Kimmy Wa Chan, Echo Wen Wan

Journal of Marketing

Select article: Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

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Research article

First published 2005-02

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

Markus Groth

Journal of Management

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