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Articles (51)

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1-10 of 51 results for external service recovery

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Select article: Beyond a Single Firm and Internal Focus Service Failure/Recovery: Multiple Providers and External Service Recoveries

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Research article

First published 2022-1

Beyond a Single Firm and Internal Focus Service Failure/Recovery: Multiple Providers and External Service Recoveries

Karin Weber, Cathy H. C. Hsu

Journal of Travel Research

Select article: The Unintended Consequence of Price-Based Service Recovery Incentives

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Research article

First published 2019-9

The Unintended Consequence of Price-Based Service Recovery Incentives

Vamsi K. Kanuri, Michelle Andrews

Journal of Marketing

Select article: Diffusing Customer Anger in Service Recovery: A Conceptual Framework

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Research article

First published 2003-7

Diffusing Customer Anger in Service Recovery: A Conceptual Framework

Doan T. Nguyen, Janet R. McColl-Kennedy

Australasian Marketing Journal

Select article: Integrating recovery-oriented and realistic evaluation principles into an evaluation of a Partners in Recovery programme

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Research article

First published 2020-9

Integrating recovery-oriented and realistic evaluation principles into an evaluation of a Partners in Recovery programme

Paul Harris, Margarete Barry, Lyndal Sleep [...]

Evaluation Journal of Australasia

Select article: Homestay businesses’ strategies for adapting to and recovering from the COVID-19 pandemic: A study in Vietnam

Open access

Research article

First published 2023-4

Homestay businesses’ strategies for adapting to and recovering from the COVID-19 pandemic: A study in Vietnam

Tin Doan, Richard Aquino, Hongxia Qi

Tourism and Hospitality Research

Select article: From darkness to light: Barriers and facilitators to mental health recovery in the South African context

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Research article

First published 2022-2

From darkness to light: Barriers and facilitators to mental health recovery in the South African context

Anneliese de Wet, Chrisma Pretorius

International Journal of Social Psychiatry

Select article: When a third party is a third chance: The impact of mediation on relationship quality with the firm in the post-recovery stage

Free access

Research article

First published 2024-3

When a third party is a third chance: The impact of mediation on relationship quality with the firm in the post-recovery stage

Anna Mardumyan, William Sabadie

Recherche et Applications en Marketing (English Edition)

Select article: Service Quality in the Hotel Industry

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Research article

First published 2009-11

Service Quality in the Hotel Industry

Eliza Ching Yick Tse, Suk-Ching Ho

Cornell Hospitality Quarterly

Select article: The Development of the Stages of Recovery Scale for Persons With Persistent Mental Illness

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First published 2011-9

The Development of the Stages of Recovery Scale for Persons With Persistent Mental Illness

Li-Yu Song, Su-Ting Hsu

Research on Social Work Practice

Select article: Recovery Home Environment Characteristics Associated With Recovery Capital

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Research article

First published 2021-4

Recovery Home Environment Characteristics Associated With Recovery Capital

Douglas L. Polcin, Elizabeth Mahoney, Jane Witbrodt [...]

Journal of Drug Issues

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