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Articles (73)

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1-10 of 73 results for experience-centric services

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Select article: Service Design for Experience-Centric Services

Retricted access

Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

Select article: Customer-centricity in FMCG Retail: The Role of Experience,Service,and Competitive Advantage in Driving Loyalty

Open access

Research article

First published 2025-12

Customer-centricity in FMCG Retail: The Role of Experience,Service,and Competitive Advantage in Driving Loyalty

Naveen Kumar R., Janani M.

Journal of Contemporary Business Research

Select article: Value Creation in Business Services through the Prism of Experience Economy: Conceptualizing Value-in-experience

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Research article

First published 2016-11

Value Creation in Business Services through the Prism of Experience Economy: Conceptualizing Value-in-experience

Jana Kukk, Anu Leppiman

Journal of Creating Value

Select article: Experience from E-Government Services: A Topic Model Approach

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Research article

First published 2025-1

Experience from E-Government Services: A Topic Model Approach

Satya Bhusan Dash, Avinash Jain

IIM Kozhikode Society & Management Review

Select article: Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

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Research article

First published 2008-05

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

Select article: Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development

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Research article

First published 2018-2

Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development

Eun Yu, Daniela Sangiorgi

Journal of Service Research

Select article: How Royal Caribbean Navigates Stormy Seas: A Customer Value Analysis

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Case report

First published 2022-5

How Royal Caribbean Navigates Stormy Seas: A Customer Value Analysis

Art Weinstein, Autumn Bishard, Rebecca Flack [...]

Journal of Creating Value

Select article: User-centric identity management: An oxymoron or the key to getting identity management right?

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Research article

First published 2010-11

User-centric identity management: An oxymoron or the key to getting identity management right?

Malcolm Crompton

Information Polity

Select article: When Sport Consumers Meet Service Touchpoints: A Bayesian Cross-context Investigation on Customer Satisfaction Through the Lens of Sport Experience Design

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Research article

First published 2026

When Sport Consumers Meet Service Touchpoints: A Bayesian Cross-context Investigation on Customer Satisfaction Through the Lens of Sport Experience Design

Yang Xu, James Du, Kyle M. Townsend [...]

Sport Marketing Quarterly

Select article: Veteran Patient Experience Academy: Putting Veterans First

Open access

Case report

First published 2021

Veteran Patient Experience Academy: Putting Veterans First

Ali A. Poorani, Vincent Kane

Journal of Patient Experience

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