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Articles (23)

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1-10 of 23 results for employee-customer interface

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Select article: Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

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Research article

First published 2009-7

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Christian Homburg, Jan Wieseke, Torsten Bornemann

Journal of Marketing

Select article: Toxicity and the Unconscious Experience of the Body at the Employee—Customer Interface

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First published 2007-08

Toxicity and the Unconscious Experience of the Body at the Employee—Customer Interface

Mark Stein

Organization Studies

Select article: A Contingency Approach to Service Delivery Systems: A Framework for Analysis

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Research article

First published 1990-5

A Contingency Approach to Service Delivery Systems: A Framework for Analysis

Nor Khomar Ishak, Michael D. OIsen

Journal of Hospitality & Tourism Research

Select article: Conflicts in the Work–Family Interface: Links to Job Stress,Customer Service Employee Performance,and Customer Purchase Intent

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Research article

First published 2005-4

Conflicts in the Work–Family Interface: Links to Job Stress,Customer Service Employee Performance,and Customer Purchase Intent

Richard G. Netemeyer, James G. Maxham, Chris Pullig

Journal of Marketing

Select article: The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

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Research article

First published 2000-08

The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

Jean-Charles Chebat, Paul Kollias

Journal of Service Research

Select article: The Management of Customer-Contact Service Employees: An Empirical Investigation

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Research article

First published 1996-10

The Management of Customer-Contact Service Employees: An Empirical Investigation

Michael D. Hartline, O. C. Ferrell

Journal of Marketing

Select article: Service Quality Starts with Employees

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First published 2000-7

Service Quality Starts with Employees

Juliet M. Getty, Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

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Research article

First published 2025

Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

Lin Guo, Aaron D. Arndt, Chuanyi Tang

Journal of Service Research

Select article: Exploring the Moderating Role of Employee Entitlement: Insight into the Social Support Paradox

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Research article

First published 2024-6

Exploring the Moderating Role of Employee Entitlement: Insight into the Social Support Paradox

Jing Liu, Bing Hu, Hailin Qu

Journal of Hospitality & Tourism Research

Select article: Algorithmic Supervisor and Employee Performance

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Research article

First published 2025-10

Algorithmic Supervisor and Employee Performance

Wei Gu, Meng Li, Shichen Zhang

Production and Operations Management

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