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Articles (547)

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1-10 of 547 results for employee service quality

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Select article: Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

Retricted access

Research article

First published 2020-10

Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

Dennis Herhausen, Oliver Emrich, Dhruv Grewal [...]

Journal of Marketing Research

Select article: The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Select article: A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

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Research article

First published 2017-7

A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Elham Alshaibani, Ali Bakir

Tourism and Hospitality Research

Select article: The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

Select article: Personality,motivation and service quality factors as predictors of hospitality industry employee career anchors

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Other

First published 1995-4

Personality,motivation and service quality factors as predictors of hospitality industry employee career anchors

Glenn F. Ross

Journal of Vacation Marketing

Select article: Does Empowering Resident Families or Nursing Home Employees in Decision Making Improve Service Quality?

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Research article

First published 2014-8

Does Empowering Resident Families or Nursing Home Employees in Decision Making Improve Service Quality?

Darla J. Hamann

Journal of Applied Gerontology

Select article: Service Quality Starts with Employees

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Research article

First published 2000-7

Service Quality Starts with Employees

Juliet M. Getty, Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: The Moderating Impact of Employee Job Satisfaction on the Service Quality–Customer Satisfaction Relationship: The Case of the Lebanese Healthcare Institutions

Open access

Research article

First published 2024-10

The Moderating Impact of Employee Job Satisfaction on the Service Quality–Customer Satisfaction Relationship: The Case of the Lebanese Healthcare Institutions

Johnny Chaanine, Esther B. Sleilati

Sage Open

Select article: Management Practices,Employees' Satisfaction and Perceptions of Quality of Service

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Research article

First published 1995-12

Management Practices,Employees' Satisfaction and Perceptions of Quality of Service

Ronald J. Burke

Psychological Reports

Select article: Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

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Research article

First published 2010-6

Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

Esther Gracia, Eva Cifre, Rosa Grau

Group & Organization Management

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