Sage Journals: Discover world-class research

Retricted access

Research article

First published 2021-04-12

Company employee quality evaluation model based on BP neural network

Tsui-Yuan Tseng, Qinglan Luo

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Retricted access

Research article

First published 1996-10

The Management of Customer-Contact Service Employees: An Empirical Investigation

Michael D. Hartline, O. C. Ferrell

Journal of Marketing

Open access

Research article

First published 2025-2

The influence of voice quality,voice content,and managers’ mood on their evaluations of voice: An experimental investigation

Robin Stumpf

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Retricted access

Research article

First published 2000-4

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Michael D. Hartline, James G. Maxham, Daryl O. McKee

Journal of Marketing

Retricted access

Research article

First published 2025-5

Analyzing and applying research of the employee value assessment model based on deep work

Yong Fan, Yubiao Zeng, Defeng Li

Journal of Computational Methods in Sciences and Engineering

Retricted access

Research article

First published 2020-6

An Integrated Fuzzy Cognitive Map Approach in Modelling Factors of Management Quality in Banking Performance

Debmallya Chatterjee, Amol S. Dhaigude

Global Business Review

Retricted access

Research article

First published 1990-4

Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

Mary Jo Bitner

Journal of Marketing

Free access

Research article

First published 2012-3

Macroergomonics’ contribution to the effectiveness of collaborative supply chains

Sandra Mejias Herrera, Luisa Huaccho Huatuco

WORK: A Journal of Prevention,Assessment & Rehabilitation

Open access

Research article

First published 2010-1

System Dynamics Modelling in CRM: Window Fashions Gallery

F.T. Yuen, S.L. Chan

International Journal of Engineering Business Management

Retricted access

Research article

First published 2018-2-16

Human contribution to service quality in West Bengal’s luxury hotels

Dipa Banerjee, Debasish Biswas

Human Systems Management

Search results