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Articles (150)

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1-10 of 150 results for employee interaction quality

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Select article: The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Select article: The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty

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Review article

First published 2013-5

The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty

Subhash Jha, George D. Deitz, Emin Babakus [...]

Journal of Service Research

Select article: Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

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Other

First published 2013-11

Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

Tracey S. Dagger, Peter J. Danaher, Jillian C. Sweeney [...]

Journal of Service Research

Select article: Propensity to Trust and the Impact on Social Exchange

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First published 2009-02

Propensity to Trust and the Impact on Social Exchange

Jeremy B. Bernerth, H. Jack Walker

Journal of Leadership & Organizational Studies

Select article: A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

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Research article

First published 2017-7

A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Elham Alshaibani, Ali Bakir

Tourism and Hospitality Research

Select article: An Exploratory Examination of Supervisor Undermining,Employee Involvement Climate,and the Effects on Customer Perceptions of Service Quality in Quick-Service Restaurants

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Research article

First published 2013-2

An Exploratory Examination of Supervisor Undermining,Employee Involvement Climate,and the Effects on Customer Perceptions of Service Quality in Quick-Service Restaurants

Kimberly Mathe, Lisa Slevitch

Journal of Hospitality & Tourism Research

Select article: The Interactive Effects of Role Change Goals Andrelational Exchangeson Employee Upward Influence Tactics

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Research article

First published 2005-02

The Interactive Effects of Role Change Goals Andrelational Exchangeson Employee Upward Influence Tactics

James O. Olufowote, Vernon D. Miller, Steven R. Wilson

Management Communication Quarterly

Select article: Psychological Contracts

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Research article

First published 2007-05

Psychological Contracts

Jennifer Butler Ellis

Management Communication Quarterly

Select article: Employee Impressions of a Manager

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Research article

First published 2012-4

Employee Impressions of a Manager

Clare A. Francis

Simulation & Gaming

Select article: Friends in Need: The Protective Effect of Social Relationships Under Low-Safety Climate

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Research article

First published 2010-12

Friends in Need: The Protective Effect of Social Relationships Under Low-Safety Climate

Dana Yagil, Gil Luria

Group & Organization Management

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