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Research article

First published 2009-10

Buyer Monitoring: A Means to Insure Personalized Service

Robert J. Kwortnik, W. Michael Lynn, William T. Ross

Journal of Marketing Research

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Research article

First published 2021-9

The Unfolding of Control Mechanisms inside Organizations: Pathways of Customization and Transmutation

Jillian Chown

Administrative Science Quarterly

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Research article

First published 2000-4

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Michael D. Hartline, James G. Maxham, Daryl O. McKee

Journal of Marketing

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Research article

First published 2018-2-16

Psychological acceptance of organizational video surveillance

Caroline Diard

Human Systems Management

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Research article

First published 2023-6

Span of Control and Ethical Leadership in Highly Professionalized Public Organizations

Didde Cramer Jensen, Ane-Kathrine Lundberg Hansen, Lars Dahl Pedersen [...]

Public Personnel Management

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Research article

First published 2024-11

Detrimental Effects of Remaining Silent about Operational Concerns at Work: Implications for employee outcomes

Muammer Ozer, Tingting Chen, Jacky W. Tang

Organization Studies

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Research article

First published 2011-12

Changing Work,Changing Health

Phyllis Moen, Erin L. Kelly, Eric Tranby [...]

Journal of Health and Social Behavior

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Research article

First published 2022-8

It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Yumeng Yue, Karyn L. Wang, Markus Groth

Journal of Service Research

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Research article

First published 1996-10

The Management of Customer-Contact Service Employees: An Empirical Investigation

Michael D. Hartline, O. C. Ferrell

Journal of Marketing

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Research article

First published 2021-03-26

Self-control and organizational citizenship behavior: The role of vocational delay of gratification and job satisfaction

Yao-Zhong Liu, Yu-Jie Wang

WORK: A Journal of Prevention,Assessment & Rehabilitation

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