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First published 2010-01

Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting

Belinda Dewar, Richard Mackay, Stephen Smith [...]

Journal of Research in Nursing

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Research article

First published 2015

Evaluating care from a care ethical perspective

Esther E Kuis, Anne Goossensen

Nursing Ethics

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Review article

First published 1993-06

Touchpoints: The Essential Reference (Your Child's Emotional and Behavioral Development)

Freda Rosenfeld

Journal of Human Lactation

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Review article

First published 2017-3

Valuing feedback: an evaluation of a National Health Service programme to support compassionate care practice through hearing and responding to feedback

S Smith, M Gentleman, Linda Conway [...]

Journal of Research in Nursing

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Research article

First published 2020-11

Moving the Customer Experience Field Forward: Introducing the Touchpoints,Context,Qualities (TCQ) Nomenclature

Arne De Keyser, Katrien Verleye, Katherine N. Lemon [...]

Journal of Service Research

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Research article

First published 2018-5

Using patient experiences to develop services for chronic pain

Peter Outlaw, Shiva Tripathi, Jacqueline Baldwin

British Journal of Pain

Open access

Research article

First published 2020-12

Analysis of the Experience-Based Design Feedback Data on a National Scale

Sakib Rahman, Deborah Thompson, Alice Clayton [...]

Journal of Patient Experience

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Research article

First published 2012-9

The Grounded Theory Approach to Consumer-brand Engagement: The Practitioner's Standpoint

Rossella C. Gambetti, Guendalina Graffigna, Silvia Biraghi

International Journal of Market Research

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Research article

First published 2019-2

Gaining Customer Experience Insights That Matter

Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon [...]

Journal of Service Research

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Research article

First published 2022-8

Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions

Susan Stead, Ruud Wetzels, Martin Wetzels [...]

Journal of Service Research

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