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Research article

First published 2008-4

Work-group emotional climate,emotion management skills,and service attitudes and performance

Charmine E.J. Härtel, Helen Gough, Günter F. Härtel

Asia Pacific Journal of Human Resources

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Research article

First published 2016-12

Relational Analysis of Emotional Intelligence and Change Management: A Suggestive Model for Enriching Change Management Skills

Rekha Dhingra, Bijender K. Punia

Vision: The Journal of Business Perspective

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Research article

First published 2015-2

Comparative Effects of Emotion Management Training and Social Skills Training in Korean Children With ADHD

Eun Sil Choi, Woo Kyeong Lee

Journal of Attention Disorders

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Research article

First published 2010-9

Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

Sarah Jenkins, Rick Delbridge, Ashley Roberts

Work,Employment and Society

Open access

Research article

First published 2023-4

Gamifying Online Training in Management Education to Support Emotional Engagement and Problem-solving Skills

Sofia Marlena Schöbel, Andreas Janson, Jan Marco Leimeister

Journal of Management Education

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Other

First published 2003-02

Undergraduate Management Skills Courses And Students’ Emotional Intelligence

Sue Campbell Clark, Ronda Callister, Ray Wallace

Journal of Management Education

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Other

First published 2003-06

Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart

Sharon C. Bolton, Carol Boyd

Work,Employment and Society

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Research article

First published 2012-8

The Role of Knowledge and Skills for Managing Emotions in Adaptation to School

Paulo N. Lopes, José M. Mestre, Rocío Guil [...]

American Educational Research Journal

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Research article

First published 2015-10

Managing patient emotions as skilled work and being ‘one of us’

Ian Kessler, Paul Heron, Sue Dopson

Work,Employment and Society

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Other

First published 2010-9

Training Leaders on Emotion Management Skills: Challenges in Designing a Blended Learning Program

Kara L. Orvis, Gregory Ruark, Kathryn L. Engel [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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