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Articles (1635)

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1-10 of 1635 results for emotion calls

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Select article: Aspirational Emotion Work: Calling,Emotional Capital,and Becoming a “Real” Writer

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Research article

First published 2019-2

Aspirational Emotion Work: Calling,Emotional Capital,and Becoming a “Real” Writer

Jennifer Lois, Joanna Gregson

Journal of Contemporary Ethnography

Select article: Are Bad Calls Part of the Game? Impact of Bad Calls on the Emotional Outcome: Focusing on the Excitation Transfer Theory

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Research article

First published 2024-12

Are Bad Calls Part of the Game? Impact of Bad Calls on the Emotional Outcome: Focusing on the Excitation Transfer Theory

Jin Woo Ahn, Joon Sung Lee

Sport Marketing Quarterly

Select article: Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction

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Research article

First published 2019-9

Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction

Nilüfer Narlı, Ayşegül Akdemir

Sociological Research Online

Select article: Hidden sides of the credit economy: Emotions,outsourcing,and Indian call centers

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Research article

First published 2013-6

Hidden sides of the credit economy: Emotions,outsourcing,and Indian call centers

Winifred R Poster

International Journal of Comparative Sociology

Select article: Emotional Labor: Links to Depression and Work-Related Musculoskeletal Disorders in Call Center Workers

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Research article

First published 2017-8

Emotional Labor: Links to Depression and Work-Related Musculoskeletal Disorders in Call Center Workers

Hye-Jin Kim, Jina Choo

Workplace Health & Safety

Select article: Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

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First published 2010-9

Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

Sarah Jenkins, Rick Delbridge, Ashley Roberts

Work,Employment and Society

Select article: Aesthetic and emotional labour through stigma: national identity management and racial abuse in offshored Indian call centres

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First published 2011-12

Aesthetic and emotional labour through stigma: national identity management and racial abuse in offshored Indian call centres

Vandana Nath

Work,Employment and Society

Select article: Protecting Workers From Rude Customers to Enhance Organizational Identification in Emotional Labor Environments: A Study With Call Center Agents

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Research article

First published 2025-10

Protecting Workers From Rude Customers to Enhance Organizational Identification in Emotional Labor Environments: A Study With Call Center Agents

Hyojeong Kim, Nagesh N Murthy, Anurag Agarwal [...]

Production and Operations Management

Select article: Emotion management and solidarity in the workplace: A call for a new research agenda

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Research article

First published 2019-5

Emotion management and solidarity in the workplace: A call for a new research agenda

Jordan McKenzie, Rebecca E Olson, Roger Patulny [...]

The Sociological Review

Select article: The Politics of Grief and Mourning: Calls to Action and Processing Emotions

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Research article

First published 2025

The Politics of Grief and Mourning: Calls to Action and Processing Emotions

Lisa Leitz

American Behavioral Scientist

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