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Articles (625)

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1-10 of 625 results for electronic service quality

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Select article: Quality of Electronic Services

Retricted access

Research article

First published 2006-08

Quality of Electronic Services

Martin Fassnacht, Ibrahim Koese

Journal of Service Research

Select article: Electronic Service Quality and Value

Retricted access

Review article

First published 2013-5

Electronic Service Quality and Value

Jose M. Barrutia, Ainhize Gilsanz

Journal of Service Research

Select article: A Comparison of Formative versus Reflective Approaches for the Measurement of Electronic Service Quality

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Research article

First published 2019-8

A Comparison of Formative versus Reflective Approaches for the Measurement of Electronic Service Quality

Marios Theodosiou, Evangelia Katsikea, Saeed Samiee [...]

Journal of Interactive Marketing

Select article: Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

Retricted access

Research article

First published 2011-1

Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

T. Vanniarajan

Asia-Pacific Journal of Management Research and Innovation

Select article: Service Quality of Inland Electronic Navigational Charts on the Yangtze River

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Research article

First published 2024-3

Service Quality of Inland Electronic Navigational Charts on the Yangtze River

Yinan Chen, Fu Ren, Qingyun Du [...]

Transportation Research Record: Journal of the Transportation Research Board

Select article: How Does the Unified Model of Electronic Government Acceptance and Service Quality Frame Rural Citizens’ Continuous Behavioural Intention and Attitudes Towards E-government Services in the Indian Context

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Research article

First published 2025-12

How Does the Unified Model of Electronic Government Acceptance and Service Quality Frame Rural Citizens’ Continuous Behavioural Intention and Attitudes Towards E-government Services in the Indian Context

Gangadhara H., J. P. Senthil Kumar

International Journal of Rural Management

Select article: The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

Select article: The impact of e-government information quality (EGIQ) dimensions on the adoption of electronic government services

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Research article

First published 2025-6

The impact of e-government information quality (EGIQ) dimensions on the adoption of electronic government services

Isaac Kofi Mensah, Deborah Simon Mwakapesa

Information Development

Select article: A qualitative study of the use of networked software and electronic information services at Glasgow Caledonian University Library

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Research article

First published 1999-5

A qualitative study of the use of networked software and electronic information services at Glasgow Caledonian University Library

John C. Crawford

Education for Information

Select article: Use and awareness of electronic information services by academic staff at Leeds Metropolitan University - A qualitative study

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Research article

First published 2002-03

Use and awareness of electronic information services by academic staff at Leeds Metropolitan University - A qualitative study

Andrew Hewitson

Journal of Librarianship and Information Science

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