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Articles (174)

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1-10 of 174 results for electronic customer service

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Select article: Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

Retricted access

Research article

First published 2011-1

Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

T. Vanniarajan

Asia-Pacific Journal of Management Research and Innovation

Select article: The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Open access

Research article

First published 2024-5

The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Maha Waleed Elfadel, Roslina Bt. Othman, Nik Hziman B. Nik Mat [...]

Information Services and Use

Select article: Web Service-oriented Electronic Catalogs for Product Customization

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Research article

First published 2008-12

Web Service-oriented Electronic Catalogs for Product Customization

Yongsheng Ma, Jianxin Jiao, Yimin Deng

Concurrent Engineering

Select article: The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

Select article: SERVICE PROCESS CONFIGURATIONS IN ELECTRONIC RETAILING: A TAXONOMIC ANALYSIS OF ELECTRONIC FOOD RETAILERS

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Research article

First published 2002-03

SERVICE PROCESS CONFIGURATIONS IN ELECTRONIC RETAILING: A TAXONOMIC ANALYSIS OF ELECTRONIC FOOD RETAILERS

GREGORY R. HEIM, KINGSHUK K. SINHA

Production and Operations Management

Select article: Service Product Configurations in Electronic Business-to-Consumer Operations

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Research article

First published 2005-05

Service Product Configurations in Electronic Business-to-Consumer Operations

Gregory R. Heim, Kingshuk K. Sinha

Journal of Service Research

Select article: An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

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Research article

First published 2008-01

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Sulin Ba, Wayne C. Johansson

Production and Operations Management

Select article: E-Mail Customer Service in the Swiss Hotel Industry

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Research article

First published 2003-3

E-Mail Customer Service in the Swiss Hotel Industry

Susanne Frey, Roland Schegg, Jamie Murphy

Tourism and Hospitality Research

Select article: Bureaucratic Technologies and Political Subjects: Records in Indian Police Procedure and Corporate Customer Service

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Other

First published 2023-10

Bureaucratic Technologies and Political Subjects: Records in Indian Police Procedure and Corporate Customer Service

Matthew S. Hull

Contributions to Indian Sociology

Select article: The moderating effect of technology turbulence on the relationships between e-marketing mix and customer satisfaction for electronic information services

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Research article

First published 2025-12

The moderating effect of technology turbulence on the relationships between e-marketing mix and customer satisfaction for electronic information services

Maha Elfadel, Roslina Othman, Nik Hziman Nik Mat [...]

Journal of Librarianship and Information Science

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