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Research article

First published 2004-5

FINITE STATE AUTOMATA AS CONCEPTUAL MODEL FOR E-SERVICES

Daniela Berardi, Fabio De Rosa, Luca De Santis [...]

Journal of Integrated Design and Process Science

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Research article

First published 2006-02

Measuring Service Quality in E-Retailing

Joel E. Collier, Carol C. Bienstock

Journal of Service Research

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Research article

First published 2011-4

Validation of E-Commerce Portal Service Quality Scale in E-Government Portal

Debjani Bhattacharya, Umesh Gulla, M.P. Gupta

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2023

Prioritizing E-service Quality Dimensions in E-tailing: Application of the Analytic Hierarchy Process

Gayathri Ranjit, Suresh Subramoniam, Binoosh S. A.

Global Business Review

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Research article

First published 2012-05

The Influence of Service Orientation on B2B e‐Service Capabilities: An Empirical Investigation

Pedro Oliveira, Aleda V. Roth

Production and Operations Management

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Research article

First published 2009-08

E-Learning and E-Library Services at the University of Ghana: prospects and challenges

Perpetua S. Dadzie

Information Development

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Research article

First published 2025-6

The Measurement of Consumers’ Purchase Intention in E-commerce by Electronic Service Quality: Mediation Test of E-satisfaction and E-trust

Hadi Kusuma Sunyoto, Clara Angelia Gunawan, Parthasarathi Shrinithy

Abhigyan

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Research article

First published 2020-12

Usability of Urban Local Body Websites and Service Quality of E-services

Gayatri Doctor, Mercy Samuel, Perez Christian [...]

Indian Journal of Public Administration

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Research article

First published 2023-9

People Perception Towards e-Services in Hilly Area: A Case Study of e-Districts in Himachal Pradesh

Sapna K. Sharma, Babita Sharma

Indian Journal of Public Administration

Open access

Research article

First published 2022-04

Linking customized logistics service in online retailing with E-satisfaction and E-loyalty

Mingyao Hu, Peggy E Chaudhry, Sohail S Chaudhry

International Journal of Engineering Business Management

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