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Retricted access

Research article

First published 2013-8

Delighting Consumers Click by Click

Christopher Bartl, Matthias H. J. Gouthier, Markus Lenker

Journal of Service Research

Retricted access

Review article

First published 2012-2

Customer Delight

Adam Finn

Journal of Service Research

Retricted access

Research article

First published 2016-8

Implementing a Delight Strategy in a Restaurant Setting

Donald C. Barnes, Tracy Meyer, Brian R. Kinard

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2023

Analysing the Impact of Omni-channel Customer Delight on Repurchase Intention

Rajeev Gupta, Vikas Kumar, Arun Kumar Kaushik [...]

Global Business Review

Open access

Research article

First published 2025

Promoting customer loyalty in the mobile service industry in South Africa: The roles of satisfaction and delight

Rebecca P Masoma, Daniel K. Maduku

Journal of General Management

Retricted access

Research article

First published 2008-5

Delight by Design: The Role of Hedonic versus Utilitarian Benefits

Ravindra Chitturi, Rajagopal Raghunathan, Vijay Mahajan

Journal of Marketing

Retricted access

Research article

First published 2019-4

Modelling Customer Delight in Hotel Industry

Sinmoy Goswami, Mrinmoy K. Sarma

Global Business Review

Retricted access

Research article

First published 2015-5

Relationships Among Customer Satisfaction,Delight,and Loyalty in the Hospitality Industry

MiRan Kim, Christine A. Vogt, Bonnie J. Knutson

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2022

Qualitative Investigation of Customer Delight and Terrible Hospitality Experiences

Arun Kumar Kaushik, Rajeev Gupta, Mukesh Kumar

Global Business Review

Retricted access

Research article

First published 2020-7

A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity

Yangyang Jiang

Journal of Travel Research

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