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Open access

Research article

First published 2023-03

Real‐time delay announcement under competition

Siddharth Prakash Singh, Mohammad Delasay, Alan Scheller‐Wolf

Production and Operations Management

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Research article

First published 2015-04

Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion

Oualid Jouini, O. Zeynep Akşin, Fikri Karaesmen [...]

Production and Operations Management

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Research article

First published 2024-10

When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model

Tao Dai, Mingyu Yu, Yong Wu

SIMULATION

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Research article

First published 2011-4

Earnings Announcement Timing and Analyst Following

Myungsoo Son, Aaron D. Crabtree

Journal of Accounting,Auditing & Finance

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Research article

First published 2019-11

Priority Service Pricing with Heterogeneous Customers: Impact of Delay Cost Distribution

Ping Cao, Yaolei Wang, Jingui Xie

Production and Operations Management

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Research article

First published 2011-09

Real‐Time Delay Estimation Based on Delay History in Many‐Server Service Systems with Time‐Varying Arrivals

Rouba Ibrahim, Ward Whitt

Production and Operations Management

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Research article

First published 2018-02

Managing Queueing Systems Where Capacity is Random and Customers are Impatient

Rouba Ibrahim

Production and Operations Management

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Research article

First published 2015-1

Is Your Flight Really on Time?

Richard Penn, Laurie A. Garrow, Jeffrey P. Newman

Transportation Research Record: Journal of the Transportation Research Board

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Other

First published 2010-7

Customer service in the face of flight delays

Mike Baranishyn, B. Andrew Cudmore, Tim Fletcher

Journal of Vacation Marketing

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Research article

First published 2025

How Can a Firm Suppress Shareholders’ Punitive Reaction to Its Disengagement from a Geopolitically Uncertain Market?

Vivek Astvansh, Kamran Eshghi, Hesam Shahriari [...]

Journal of Marketing

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