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Articles (21)

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1-10 of 21 results for delay‐sensitive customers

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Select article: Optimal Uniform Pricing Strategy of a Service Firm When Facing Two Classes of Customers

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Research article

First published 2014-04

Optimal Uniform Pricing Strategy of a Service Firm When Facing Two Classes of Customers

Wenhui Zhou, Xiuli Chao, Xiting Gong

Production and Operations Management

Select article: Priority Service Pricing with Heterogeneous Customers: Impact of Delay Cost Distribution

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Research article

First published 2019-11

Priority Service Pricing with Heterogeneous Customers: Impact of Delay Cost Distribution

Ping Cao, Yaolei Wang, Jingui Xie

Production and Operations Management

Select article: Near‐Optimality of Coarse Service Grades for Customer Differentiation in Queueing Systems

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Research article

First published 2018-03

Near‐Optimality of Coarse Service Grades for Customer Differentiation in Queueing Systems

Hamid Nazerzadeh, Ramandeep S. Randhawa

Production and Operations Management

Select article: Real‐time delay announcement under competition

Open access

Research article

First published 2023-03

Real‐time delay announcement under competition

Siddharth Prakash Singh, Mohammad Delasay, Alan Scheller‐Wolf

Production and Operations Management

Select article: Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers

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Research article

First published 2022-02

Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers

Hossein Abouee‐Mehrizi, Ata Ghareaghaji Zare, Renata A. Konrad

Production and Operations Management

Select article: Learning with Projection Effects in Service Operations Systems

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Research article

First published 2020-01

Learning with Projection Effects in Service Operations Systems

Qiao‐Chu He, Ying‐Ju Chen, Rhonda Righter

Production and Operations Management

Select article: Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers

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Research article

First published 2021-11

Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers

Zhe George Zhang, Xiaoling Yin

Production and Operations Management

Select article: Equilibrium Joining Strategies and Optimal Control of a Make‐to‐Stock Queue

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Research article

First published 2016-09

Equilibrium Joining Strategies and Optimal Control of a Make‐to‐Stock Queue

Qingying Li, Pengfei Guo, Chung‐Lun Li [...]

Production and Operations Management

Select article: Information Transparency With Targeting Technology for Online Service Operations Platform

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Research article

First published 2024-6

Information Transparency With Targeting Technology for Online Service Operations Platform

Ailing Xu, Yinliang (Ricky) Tan, Qiao-Chu He

Production and Operations Management

Select article: Competition and Coordination in Two‐Tier Public Service Systems under Government Fiscal Policy

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Research article

First published 2016-08

Competition and Coordination in Two‐Tier Public Service Systems under Government Fiscal Policy

Zhongsheng Hua, Wuhua Chen, Zhe George Zhang

Production and Operations Management

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