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Research article

First published 2003-7

Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

Rhett H. Walker, Heather Francis

Australasian Marketing Journal

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Other

First published 2011-6

Co-constructing the service experience: Exploring the role of customer emotion management

Gülnur Tumbat

Marketing Theory

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Research article

First published 2007-07

Managing customer relationships in the self-service environment of e-tourism

Rosemary Stockdale

Journal of Vacation Marketing

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Research article

First published 2010-1

Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services

Usha Lenka, Damodar Suar, Pratap K.J. Mohapatra

Global Business Review

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Research article

First published 2016-4

Model for performance evaluation in customs service management with dual hesitant fuzzy information

Shu-Wen Wang, Xiang-Qian Ding, Zhi-Zai Ding

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 1996-06

Basing Service Management on Customer Determinants

Rohit Verma, Gary M. Thompson

Cornell Hospitality Quarterly

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Research article

First published 1996-10

The Management of Customer-Contact Service Employees: An Empirical Investigation

Michael D. Hartline, O. C. Ferrell

Journal of Marketing

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Research article

First published 2025-9

Integrate AI-based chatbots into accounting services: Enhance customer communication and financial management support

Zicong He, Xue Jin

Journal of Computational Methods in Sciences and Engineering

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Research article

First published 2004-11

The Order of Service: The Practical Management of Customer Interaction

Barry Brown

Sociological Research Online

Free access

Research article

First published 2002-11

An Agent-Based Architecture for Customer Services Management and Product Search

Thomas Heiberg, Mihhail Matskin, Jøran Pedersen

Informatica: An International Journal of Computing and Informatics

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