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Select article: Hospitality 2000 — The Technology: Building customer relationships

Retricted access

Research article

First published 1999-10

Hospitality 2000 — The Technology: Building customer relationships

Roger S. Cline

Journal of Vacation Marketing

Select article: Customer relationship management technology

Retricted access

Research article

First published 2005-12

Customer relationship management technology

Wolfgang Messner

Business Information Review

Select article: How Do Customers React to Technology in the Hospitality and Tourism Industry?

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Research article

First published 2024-8

How Do Customers React to Technology in the Hospitality and Tourism Industry?

Hasan Evrim Arici, Mehmet Bahri Saydam, Mehmet Ali Koseoglu

Journal of Hospitality & Tourism Research

Select article: Enhancing customer civility: Integrating civility climate behaviors and self-service technology

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Research article

First published 2024

Enhancing customer civility: Integrating civility climate behaviors and self-service technology

Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah

Tourism and Hospitality Research

Select article: Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

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Research article

First published 2017-5

Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

Ying Wang, Kevin Kam Fung So, Beverley A. Sparks

Journal of Travel Research

Select article: Establishing Customer Relationships on the Internet Requires More than Technology

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Research article

First published 2002-5

Establishing Customer Relationships on the Internet Requires More than Technology

James G. Barnes, Judith A. Cumby

Australasian Marketing Journal

Select article: Structuring Technology Applications for Enhanced Customer Experience: Evidence from Indian Air Travellers

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Research article

First published 2016-4

Structuring Technology Applications for Enhanced Customer Experience: Evidence from Indian Air Travellers

Hufrish Majra, Rajan Saxena, Sumi Jha [...]

Global Business Review

Select article: The Quest for Competitive Advantage: The Role of Technology Depth and Breadth at the Customer Interface

Open access

Research article

First published 2022-12

The Quest for Competitive Advantage: The Role of Technology Depth and Breadth at the Customer Interface

Som Sekhar Bhattacharyya, Arvind Sahay, Arunaditya Sahay

Vikalpa: The Journal for Decision Makers

Select article: The Trade-off between Customer and Technology Orientations: Impact on Innovation Capabilities and Export Performance

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Research article

First published 2011-9

The Trade-off between Customer and Technology Orientations: Impact on Innovation Capabilities and Export Performance

Paula Hortinha, Carmen Lages, Luis Filipe Lages

Journal of International Marketing

Select article: Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

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Research article

First published 2003-7

Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

Rhett H. Walker, Heather Francis

Australasian Marketing Journal

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