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Open access

Research article

First published 2022-04

Linking customized logistics service in online retailing with E-satisfaction and E-loyalty

Mingyao Hu, Peggy E Chaudhry, Sohail S Chaudhry

International Journal of Engineering Business Management

Retricted access

Research article

First published 2001-10

Logistics Service Quality as a Segment-Customized Process

John T. Mentzer, Daniel J. Flint, G. Tomas M. Hult

Journal of Marketing

Retricted access

Research article

First published 1989-01

Furthering the Integration of Marketing and Logistics Through Customer Service in the Channel

Lloyd M. Rinehart, M. Bixby Cooper, George D. Wagenheim

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 2023

Can Brick-and-Click Stores Yield Returning Online Customers? Assessing In-house Logistics Service Quality (LSQ) of Multi-channel Retailers

Siti Norida Wahab, Muhammad Iskandar Hamzah, Salini Devi Rajendran

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2016-4

Evaluation of customer satisfaction of “Door-to-Door” whole-process logistic service with interval-valued intuitionistic fuzzy information

Shuhong Gu, Junnan Hua, Tao Lv

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Retricted access

Research article

First published 1999-08

A Customer Service Course: Bringing Marketing and Logistics Together

Elise Truly Sautter, Kevin Boberg, Arnold Maltz

Journal of Marketing Education

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Research article

First published 2014-6

The Impact of Merchandise,Customer Service,Security and Logistics Issues on Intention to Shop Online in Hyderabad

Mohd Layaq Ahamad, Shaikh Mohd Zafar

Abhigyan

Retricted access

Research article

First published 1993-4-1

The Multi-Supplying Problem for the Automotive Supplier Industry

Domenico Bordone

Human Systems Management

Open access

Research article

First published 2019

Modeling the rationality of customers’ switching mobile services behavior

Sa’Ed M Salhieh

International Journal of Engineering Business Management

Retricted access

Research article

First published 1989-01

The Impact of the Centralized Structuring of Logistics Activities on Span of Control,Formalization and Performance

Cornelia Dröge, Richard Germain

Journal of the Academy of Marketing Science

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