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Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Leadership by Customers? New Roles of Service Companies' Customers

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Research article

First published 2004-8

Leadership by Customers? New Roles of Service Companies' Customers

Peter Maas, Albert Graf

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Select article: Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

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Research article

First published 2020-5

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Select article: Perceived Service Quality and Customer Trust

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Research article

First published 2008-02

Perceived Service Quality and Customer Trust

Andreas B. Eisingerich, Simon J. Bell

Journal of Service Research

Select article: Are Self‐Service Customers Satisfied or Stuck?

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Research article

First published 2010-11

Are Self‐Service Customers Satisfied or Stuck?

Ryan W. Buell, Dennis Campbell

Production and Operations Management

Select article: The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

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Research article

First published 2019-10

The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

Wajeeha Aslam, Ayesha Tariq, Imtiaz Arif

Global Business Review

Select article: Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

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Research article

First published 2020-8

Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

Bulent Menguc, Seigyoung Auh, Fatima Wang

Journal of Service Research

Select article: Negotiating Prices for Customized Services

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Research article

First published 2006-05

Negotiating Prices for Customized Services

Stefan Roth, Herbert Woratschek, Sven Pastowski

Journal of Service Research

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

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Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

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