Search results: Sage Journals

Restricted accessResearch articleFirst published November, 2017

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Restricted accessResearch articleFirst published August, 2004

Peter Maas, Albert Graf

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Restricted accessResearch articleFirst published May, 2020

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Restricted accessResearch articleFirst published February, 2008

Andreas B. Eisingerich, Simon J. Bell

Journal of Service Research

Restricted accessResearch articleFirst published November, 2010

Ryan W. Buell, Dennis Campbell

Production and Operations Management

Restricted accessResearch articleFirst published August, 2020

Bulent Menguc, Seigyoung Auh, Fatima Wang

Journal of Service Research

Restricted accessResearch articleFirst published October, 2019

Wajeeha Aslam, Ayesha Tariq, Imtiaz Arif

Global Business Review

Open accessResearch articleFirst published January, 2021

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Restricted accessResearch articleFirst published May, 2006

Stefan Roth, Herbert Woratschek, Sven Pastowski

Journal of Service Research

Restricted accessResearch articleFirst published April, 2005

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science