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Research article

First published 2002-5

Incorporating the voice of multiple customers into product design

S Bamforth, N J Brookes

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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Research article

First published 2025-5

Reducing Reactance to Ads by Voice Assistants: The Role of Ad Customization,Ad Personalization,and Privacy Customization

Eugene Cho Snyder, S. Shyam Sundar, Jae-Gil Lee

Journal of Interactive Marketing

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Research article

First published 2021-2

One-Voice Strategy for Customer Engagement

Jagdip Singh, Satish Nambisan, R. Gary Bridge [...]

Journal of Service Research

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Research article

First published 2008-2

Principal component analysis of vehicle acceleration gain and translation of voice of the customer

Sangdon Lee

Proceedings of the Institution of Mechanical Engineers,Part D: Journal of Automobile Engineering

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Research article

First published 2026

Divergent voices: A comparative voice of the customer analysis for redesigning information science curriculum

Vispat Chaichuay, Kittiya Sutthiprapa, Suwannee Hoaihongthong

IFLA Journal

Open access

Research article

First published 2024-4

Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice

Wei Feng, Jinzhe Yan

Sage Open

Free access

Research article

First published 2015-11

Flesh in voice: The no-touch embodiment of transnational customer service workers

Kiran Mirchandani

Organization

Free access

Research article

First published 2019-02-05

The Voice of the Parkinson Customer

Floris P. Vlaanderen, Lonneke Rompen, Marten Munneke [...]

Journal of Parkinson’s Disease

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Research article

First published 2023-04

Voice‐based AI in call center customer service: A natural field experiment

Lingli Wang, Ni Huang, Yili Hong [...]

Production and Operations Management

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Research article

First published 2010-11

Characterization and Development of the Ideal Pedal Force,Pedal Travel,and Response Time in the Brake System for the Translation of the Voice of the Customer to Engineering Specifications

Sang-Don Lee, Seung-Lye Kim

Proceedings of the Institution of Mechanical Engineers,Part D: Journal of Automobile Engineering

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