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Articles (16)

Journals (0)

1-10 of 16 results for customer-perceived service climate

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Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Retricted access

Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance

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Research article

First published 2020-2

Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance

Michel Tremblay

Journal of Service Research

Select article: Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

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Research article

First published 2010-6

Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

Esther Gracia, Eva Cifre, Rosa Grau

Group & Organization Management

Select article: The Contingency Effect of Service Employee Personalities on Service Climate

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Research article

First published 2011-11

The Contingency Effect of Service Employee Personalities on Service Climate

Seigyoung Auh, Bulent Menguc, Michelle Fisher [...]

Journal of Service Research

Select article: Developing Customer Orientation among Service Employees

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Research article

First published 1992-01

Developing Customer Orientation among Service Employees

Scott W. Kelley

Journal of the Academy of Marketing Science

Select article: When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

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Research article

First published 2017-11

When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

Dennis Herhausen, Luigi M. De Luca, Gaetano “Nino” Miceli [...]

Journal of Service Research

Select article: Tailoring to Customers’ Needs

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Research article

First published 2014-11

Tailoring to Customers’ Needs

Kelly M. Wilder, Joel E. Collier, Donald C. Barnes

Journal of Service Research

Select article: Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

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Research article

First published 2022-2

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

Taeshik Gong, Pengchang Sun, Min Jung Kang

Cornell Hospitality Quarterly

Select article: Managing the Ethical Climate of Customer-Contact Service Employees

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Research article

First published 2005-05

Managing the Ethical Climate of Customer-Contact Service Employees

Charles H. Schwepker, Michael D. Hartline

Journal of Service Research

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