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Research article

First published 2019-8

Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

Michel van der Borgh, Ad de Jong, Edwin J. Nijssen

Journal of Service Research

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Research article

First published 2021-11

Reducing Customer-Directed Deviant Behavior: The Roles of Psychological Detachment and Supervisory Unfairness

Young Ho Song, Daniel P. Skarlicki, Ruodan Shao [...]

Journal of Management

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Research article

First published 2010-8

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Jenny van Doorn, Katherine N. Lemon, Vikas Mittal [...]

Journal of Service Research

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Research article

First published 2025-2

Battle of Influence: Analysing the Impact of Brand-Directed and Influencer-Directed Social Media Marketing on Customer Engagement and Purchase Behaviour

Ashish Kumar, Daniel Rayne, Jari Salo [...]

Australasian Marketing Journal

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Research article

First published 2023

Densification behaviour of laser powder bed fusion processed Ti6Al4V: Effects of customized heat treatment and build direction

Akshay Pathania, Anand Kumar Subramaniyan, Nagesha Bommanahalli Kenchappa

Proceedings of the Institution of Mechanical Engineers,Part E: Journal of Process Mechanical Engineering

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Research article

First published 2003-1

Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

James G. Maxham, Richard G. Netemeyer

Journal of Marketing

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Research article

First published 2018-2

The Relative Influence of Economic and Relational Direct Marketing Communications on Buying Behavior in Business-to-Business Markets

Kihyun Hannah Kim, V. Kumar

Journal of Marketing Research

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Research article

First published 2022-5

The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior

Saram Han, Christopher K. Anderson

Cornell Hospitality Quarterly

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First published 2007-11

Customer Behavior Modeling in Revenue Management and Auctions: A Review and New Research Opportunities

Zuo‐Jun Max Shen, Xuanming Su

Production and Operations Management

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Research article

First published 2005-10

An Attitude-Behavior Model of Salespeople’s Customer Orientation

Ruth Maria Stock, Wayne D. Hoyer

Journal of the Academy of Marketing Science

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