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Articles (22)

Journals (0)

1-10 of 22 results for customer-centric service design

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Select article: Service Design for Experience-Centric Services

Retricted access

Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

Select article: Using the Customer-Centric Approach to Design Interactive Voice Response Systems

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Research article

First published 2001-10

Using the Customer-Centric Approach to Design Interactive Voice Response Systems

Robert R. Bushey, John M. Martin, Kurt M. Joseph

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: Cultivating Value Creation

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Research article

First published 2022-5

Cultivating Value Creation

Journal of Creating Value

Select article: How service customers tidy their service quality perceptions

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Research article

First published 2016-7-28

How service customers tidy their service quality perceptions

Nicholas C. Georgantzas, Evangelos Katsamakas

Human Systems Management

Select article: A Real-Time Bidding Gamification Service of Retailer Digital Transformation

Open access

Research article

First published 2022-4

A Real-Time Bidding Gamification Service of Retailer Digital Transformation

Chang-Yi Kao, Hao-En Chueh

Sage Open

Select article: Building a High Customer Experience Management Organization: Toward Customer-Centricity

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Research article

First published 2020-12

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

Select article: Information Transparency With Targeting Technology for Online Service Operations Platform

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Research article

First published 2024-6

Information Transparency With Targeting Technology for Online Service Operations Platform

Ailing Xu, Yinliang (Ricky) Tan, Qiao-Chu He

Production and Operations Management

Select article: When Sport Consumers Meet Service Touchpoints: A Bayesian Cross-context Investigation on Customer Satisfaction Through the Lens of Sport Experience Design

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Research article

First published 2026

When Sport Consumers Meet Service Touchpoints: A Bayesian Cross-context Investigation on Customer Satisfaction Through the Lens of Sport Experience Design

Yang Xu, James Du, Kyle M. Townsend [...]

Sport Marketing Quarterly

Select article: Enhancing Customer Experience Design Through Hotel Innovativeness

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Research article

First published 2024-11

Enhancing Customer Experience Design Through Hotel Innovativeness

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

Select article: Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

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Research article

First published 2008-05

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

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