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Articles (24)

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1-10 of 24 results for customer voluntary performance

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Select article: When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

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Research article

First published 2007-02

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn A. Massiah

Journal of Service Research

Select article: Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

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Research article

First published 2014-2

Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo

Journal of Service Research

Select article: The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits

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First published 2012-11

The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits

Mahesh Subramony, Brooks C. Holtom

Journal of Service Research

Select article: Do Detail and Its Verifiability Serve as Indicators of Strategy Effectiveness and as Sources of Credibility in Voluntary Qualitative Disclosure?

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First published 2021-7

Do Detail and Its Verifiability Serve as Indicators of Strategy Effectiveness and as Sources of Credibility in Voluntary Qualitative Disclosure?

James N. Cannon, Christine A. Denison, Olena V. Watanabe

Journal of Accounting,Auditing & Finance

Select article: Comparative Analysis of Customer Response to Online Traffic Information in Two Cities: Los Angeles,California,and Seattle,Washington

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First published 2004

Comparative Analysis of Customer Response to Online Traffic Information in Two Cities: Los Angeles,California,and Seattle,Washington

Margaret Petrella, Jane Lappin

Transportation Research Record: Journal of the Transportation Research Board

Select article: Efficiency as a mediator in turnover—organizational performance relations

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First published 2007-06

Efficiency as a mediator in turnover—organizational performance relations

Paula Morrow, James McElroy

Human Relations

Select article: Why Do Salespeople Quit? An Empirical Examination of Own and Peer Effects on Salesperson Turnover Behavior

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Research article

First published 2017-6

Why Do Salespeople Quit? An Empirical Examination of Own and Peer Effects on Salesperson Turnover Behavior

Sarang Sunder, V. Kumar, Ashley Goreczny [...]

Journal of Marketing Research

Select article: Service Quality,Perceived Value,and Fan Engagement: Case of Shanghai Formula One Racing

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Research article

First published 2019-6

Service Quality,Perceived Value,and Fan Engagement: Case of Shanghai Formula One Racing

Charles W. Jones, Kevin K. Byon, Haiyan Huang

Sport Marketing Quarterly

Select article: Redacted Disclosure and Audit Fees

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Research article

First published 2026-1

Redacted Disclosure and Audit Fees

Xingyuan Fei, Estelle Yuan Sun, Hongkang Xu [...]

Journal of Accounting,Auditing & Finance

Select article: Custom,rapid prototype thumb prosthesis for partial-hand amputation: A case report

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Case report

First published 2018-4

Custom,rapid prototype thumb prosthesis for partial-hand amputation: A case report

Ashley Quinn Swartz, Kristi Turner, Laura Miller [...]

Prosthetics and Orthotics International

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