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Open access

Research article

First published 2015-5

Beyond traditional customer surveys: The reputation analysis

Ilka Willand

Statistical Journal of the IAOS

Retricted access

Other

First published 1999-4

Hoffmann-La Roche Ltd. Drug Information & Safety Department Survey of Customer Needs and Satisfaction *

Patricia Rawn

Therapeutic Innovation & Regulatory Science

Retricted access

Research article

First published 2010-11

Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry

Utpal M. Dholakia, Siddharth S. Singh, Robert A. Westbrook

Journal of Service Research

Retricted access

Research article

First published 2009-02

Predicting Customer Wallet Without Survey Data

Nicolas Glady, Christophe Croux

Journal of Service Research

Open access

Research article

First published 2023-4

The Essential Elements of Customized Employment: Results From a National Survey of Employment Providers

Katherine J. Inge, Adam P. Sima, Tim Riesen [...]

Rehabilitation Counseling Bulletin

Retricted access

Research article

First published 1999

Structuring and Assessing Transit Management Response to Customer Satisfaction Surveys

Mary Kay Christopher, Darwin Stuart, Peter J. Foote

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2005

Developing Custom Tools for Deriving Complex Data from Travel Survey Databases

Mohan Venigalla, Soujanya Chalumuri, Rajit Mandapati

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2001

Measuring Customers’ Views of Transportation Planning Services: A Reusable Survey

John S. Miller

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2006-02

Comparing hospital staff and patient perceptions of customer service: a pilot study utilizing survey and focus group data

Health Services Management Research

Retricted access

Research article

First published 1992-12

A Customer-Survey Tool

Jonathan D. Barsky, Stephen J. Huxley

Cornell Hospitality Quarterly

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