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1-10 of 299 results for customer support behaviors

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Select article: Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions,Standards for Service,and Service Process Outcomes

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Research article

First published 2000-08

Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions,Standards for Service,and Service Process Outcomes

Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer [...]

Journal of Hospitality & Tourism Research

Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Managing Engagement Behaviors in a Network of Customers and Stakeholders

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Research article

First published 2014-2

Managing Engagement Behaviors in a Network of Customers and Stakeholders

Katrien Verleye, Paul Gemmel, Deva Rangarajan

Journal of Service Research

Select article: Got Support? The Impact of Supportive Work Practices on the Perceptions,Motivation,and Behavior of Customer-Contact Employees

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Research article

First published 2013-5

Got Support? The Impact of Supportive Work Practices on the Perceptions,Motivation,and Behavior of Customer-Contact Employees

John W. Michel, Michael J. Kavanagh, J. Bruce Tracey

Cornell Hospitality Quarterly

Select article: How Organizational Cynicism Can Promote Customer-Directed Deviance Via Employee Resource Depletion And How Experiencing Supervisory Support May Help Overcome This Effect

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First published 2026-2

How Organizational Cynicism Can Promote Customer-Directed Deviance Via Employee Resource Depletion And How Experiencing Supervisory Support May Help Overcome This Effect

Karim Mignonac, Sarah Boujendar, Gwenaëlle Bergon

Group & Organization Management

Select article: The Effects of Internal Marketing Climate On Hotel Effectiveness and Competitive Excellence

Open access

Research article

First published 2024-11

The Effects of Internal Marketing Climate On Hotel Effectiveness and Competitive Excellence

Sean A. Way, Elisa K. Chan, Michael C. Sturman

Cornell Hospitality Quarterly

Select article: When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

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Research article

First published 2007-02

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn A. Massiah

Journal of Service Research

Select article: The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits

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Research article

First published 2004-10

The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits

Donald R. Lichtenstein, Minette E. Drumwright, Bridgette M. Braig

Journal of Marketing

Select article: Adaptive to customers: The roles of learning climate and customer knowledge

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Research article

First published 2013-11-8

Adaptive to customers: The roles of learning climate and customer knowledge

Mei-Ling Wang

Human Systems Management

Select article: Are you Back for Good or Still Shopping Around? Investigating Customers' Repeat Churn Behavior

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Research article

First published 2018-4

Are you Back for Good or Still Shopping Around? Investigating Customers' Repeat Churn Behavior

V. Kumar, Agata Leszkiewicz, Angeliki Herbst

Journal of Marketing Research

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