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Research article

First published 2021-11

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan [...]

Journal of Service Research

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Editorial

First published 2020-2

An Industry/Academic Perspective on Customer Success Management

Bryan Hochstein, Deva Rangarajan, Nick Mehta [...]

Journal of Service Research

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Other

First published 2016-10

Closing the Stakeholder Expectation Gap: Managing Customer Expectations toward the Process of Developing Information Systems

Dirk Basten, Georgios Stavrou, Oleg Pankratz

Project Management Journal

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Research article

First published 2024-3

The Customer Success Community: An Exploration of Nonfirm Epistemic Communities and Their Influence on a New Sales Practice

Roberto Madruga, Bryson Hilton, Hyeyoon Jung [...]

Journal of International Marketing

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Research article

First published 2022-4

Successful management of complex scalp wounds with exposed calvarial bones by customized Negative pressure wound therapy (NPWT): Case series and review of the literature

Haroon R Zargar, Mir Mohsin, Raheeb A Shah [...]

Tropical Doctor

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Research article

First published 2019-02-07

Service-innovation capability founded on knowledge from customers

Humaira Yasmeen, Ying Wang, Hashim Zameer [...]

Human Systems Management

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Other

First published 2010-6

Customer managed knowledge factories

Jongmin T. Moon, Kevin C. Desouza

Business Information Review

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Research article

First published 2002-1

Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision

Katherine N. Lemon, Tiffany Barnett White, Russell S. Winer

Journal of Marketing

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Research article

First published 2018-6

A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry

Shrikant Krupasindhu Panigrahi, Foo Weng Kar, Tan Ai Fen [...]

Global Business Review

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Research article

First published 2006-11

Managing Customers for Value

V. Kumar, Katherine N. Lemon, A. Parasuraman

Journal of Service Research

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