Sage Journals: Discover world-class research

Open access

Research article

First published 2008-11

Customer Integration—A Key to an Implementation Perspective of Service Provision

Sabine Moeller

Journal of Service Research

Retricted access

Research article

First published 2012-1

Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior

Claudia Jasmand, Vera Blazevic, Ko de Ruyter

Journal of Marketing

Retricted access

Research article

First published 2011-3

Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

Christina Sichtmann, Maren von Selasinsky, Adamantios Diamantopoulos

Journal of International Marketing

Retricted access

Research article

First published 2002-02

Customer Reactions to Service Provider Overgenerosity

Hooman Estelami, Peter De Maeyer

Journal of Service Research

Retricted access

Research article

First published 2002-05

Relationships between Service Providers and Their Impact on Customers

Jody Hoffer Gittell

Journal of Service Research

Retricted access

Research article

First published 2001-05

Ingratiation and Assertiveness in the Service Provider–Customer Dyad

Dana Yagil

Journal of Service Research

Retricted access

Other

First published 2004-07

A Three-Component Model of Customer to Service Providers

Harvir S. Bansal, P. Gregory Irving, Shirley F. Taylor

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 2004-3

Customer Evaluation of Application Services Provisioning in Five Vertical Sectors

Wendy L Currie, Bhavini Desai, Naureen Khan

Journal of Information Technology

Open access

Research article

First published 2016-4

Privately Provided Accommodation Service Quality and Customer Satisfaction

Joshua Mugambwa, George William Mugerwa, Wilson Williams Mutumba [...]

Sage Open

Retricted access

Research article

First published 1998-04

Customer Service Behavior in Retail Settings: A Study of the Effect of Service Provider Personality

Robert F. Hurley

Journal of the Academy of Marketing Science

Search results