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Research article

First published 2013-8

Service Separation and Customer Satisfaction

Stefanie Paluch, Markus Blut

Journal of Service Research

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Research article

First published 2019-10

The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

Wajeeha Aslam, Ayesha Tariq, Imtiaz Arif

Global Business Review

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Research article

First published 2011-5

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Heiner Evanschitzky, Christopher Groening, Vikas Mittal [...]

Journal of Service Research

Open access

Research article

First published 2020-4

Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman

Bashir Ahmad Fida, Umar Ahmed, Yousuf Al-Balushi [...]

Sage Open

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Research article

First published 2013-8

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

Zheng Fang, Xueming Luo, Minghua Jiang

Journal of Service Research

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Research article

First published 2005-07

Service Provider Type as a Predictor of the Relationship between Sociality and Customer Satisfaction

Chas D. Koermer

International Journal of Business Communication

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Research article

First published 2023-9

How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Dong-Geun Oh

Journal of Librarianship and Information Science

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Research article

First published 2017-8

Relationship among Service Quality,Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service)

S. Rajeswari, Yarlagadda Srinivasulu, S. Thiyagarajan

Global Business Review

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Research article

First published 2014-11

Service Failure Severity,Customer Satisfaction,and Market Share

Timothy L. Keiningham, Forrest V. Morgeson, Lerzan Aksoy [...]

Journal of Service Research

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

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