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1-10 of 988 results for customer service level

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Select article: Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity

Retricted access

Research article

First published 2020-2

Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity

Juanjuan Ou, IpKin Anthony Wong, Catherine Prentice [...]

Journal of Hospitality & Tourism Research

Select article: Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

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Research article

First published 2015-11

Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

Olga Perdikaki, David Xiaosong Peng, Gregory R. Heim

Production and Operations Management

Select article: Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior

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Research article

First published 2012-1

Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior

Claudia Jasmand, Vera Blazevic, Ko de Ruyter

Journal of Marketing

Select article: Who Chose this Restaurant Anyway? The Effect of Responsibility for Choice,Guarantees,and Failure Stability on Customer Complaining

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Research article

First published 2013-11

Who Chose this Restaurant Anyway? The Effect of Responsibility for Choice,Guarantees,and Failure Stability on Customer Complaining

Lisa McQuilken, Nichola Robertson

Journal of Hospitality & Tourism Research

Select article: Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

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Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

Select article: The Temporal Construal of Customer Satisfaction

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Research article

First published 2015-11

The Temporal Construal of Customer Satisfaction

Gabriele Pizzi, Gian Luca Marzocchi, Chiara Orsingher [...]

Journal of Service Research

Select article: The Moderating Effect of Involvement in the Relationship Between Customer Behavioral Intentions and Its Antecedents

Open access

Research article

First published 2021-4

The Moderating Effect of Involvement in the Relationship Between Customer Behavioral Intentions and Its Antecedents

Ersin Eskiler, Remzi Altunışık

Sage Open

Select article: An Empirical Study on Levels of Customer Satisfaction with Retail Service Quality in a Marketing Haat

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Research article

First published 2014-4

An Empirical Study on Levels of Customer Satisfaction with Retail Service Quality in a Marketing Haat

Monika Attri

FIIB Business Review

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

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Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Select article: Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

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Research article

First published 2022-10

Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

Ebru Kuzgun, Nesenur Altinigne, Esra Arıkan

Journal of Vacation Marketing

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