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Articles (70)

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1-10 of 70 results for customer service in libraries

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Select article: How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Retricted access

Research article

First published 2023-9

How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Dong-Geun Oh

Journal of Librarianship and Information Science

Select article: An investigation into customer service policies and practices within the Scottish college library sector: A comparison between the customer service exemplars from the retail sector with current Scottish college library practice

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Other

First published 2011-3

An investigation into customer service policies and practices within the Scottish college library sector: A comparison between the customer service exemplars from the retail sector with current Scottish college library practice

Neil Paterson

Journal of Librarianship and Information Science

Select article: The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Open access

Research article

First published 2024-5

The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Maha Waleed Elfadel, Roslina Bt. Othman, Nik Hziman B. Nik Mat [...]

Information Services and Use

Select article: I feel at home: Perspectives of homeless library customers on public library services and social inclusion

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Research article

First published 2022-12

I feel at home: Perspectives of homeless library customers on public library services and social inclusion

Caitlin Adams, Maja Krtalić

Journal of Librarianship and Information Science

Select article: Customer care in selected academic libraries in Ghana

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Research article

First published 2026-3

Customer care in selected academic libraries in Ghana

Amy Pascalia Abra Asimah, Thomas B. van der Walt

Information Development

Select article: Service learning for improvement of customer service education in LIS

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Research article

First published 2017-8

Service learning for improvement of customer service education in LIS

Mónica Colón-Aguirre

Education for Information

Select article: Creating value at the National Institutes of Health

Open access

Research article

First published 2016-2

Creating value at the National Institutes of Health

James King, Christopher W. Belter, Bridget Burns [...]

Information Services and Use

Select article: A Totally Do-It-Yourself Library without a Library Customer Service Desk: the Singapore experience

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Research article

First published 2003-12

A Totally Do-It-Yourself Library without a Library Customer Service Desk: the Singapore experience

Ngian Lek Choh

IFLA Journal

Select article: Book Review: Providing customer-oriented services in academic libraries

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Review article

First published 1997-12

Book Review: Providing customer-oriented services in academic libraries

Sandra Parker

Journal of Librarianship and Information Science

Select article: From a business and science search firm

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Research article

First published 2008-03

From a business and science search firm

Cynthia Lesky

Business Information Review

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