Discusses some principles of managing an information search firm and their
similarities to managing corporate libraries. Compares information search firms to
other professional service firms. Describes the evolution of one small business and
science information search firm. Gives insights into managing customer service and
client relationships, quality control and processes, risk taking and professional
growth. Touches on David Maister's theory of the quality experience and Michael
Gerber's idea of the role of the entrepreneur vs the technician in small start-up
businesses.
