Sage Journals: Discover world-class research

Retricted access

Research article

First published 2024-02-14

Customer sentiment recognition in conversation based on bidirectional LSTM and self-attention mechanism

Zhengwei Huang, Huayuan Liu, Chen Duan [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Retricted access

Research article

First published 2023-12

Customer Sentiment Analysis and Prediction of Insurance Products’ Reviews Using Machine Learning Approaches

Md Shamim Hossain, Mst Farjana Rahman

FIIB Business Review

Retricted access

Research article

First published 2019

Sentiment analysis of customer data

Katarzyna A. Tarnowska, Zbigniew W. Ras

Web Intelligence

Open access

Review article

First published 2023-09

Sentiment analysis model for Airline customers’ feedback using deep learning techniques

Heba Allah Samir, Laila Abd-Elmegid, Mohamed Marie

International Journal of Engineering Business Management

Retricted access

Research article

First published 2013-7

Visual sentiment analysis of customer feedback streams using geo-temporal term associations

Ming C Hao, Christian Rohrdantz, Halldor Janetzko [...]

Information Visualization

Retricted access

Research article

First published 2025

Exploring customer experiences and sentiments in Chinese glamping realities: A machine learning approach

Limin Zheng, Tat-Huei Cham

Tourism and Hospitality Research

Retricted access

Research article

First published 2025-5

AI and Deep Reinforcement Learning for Sentiment Analysis of Customer Reviews

Kumar Reka, Govindan Raja, Sheba Kezia Malarchelvi PD

Web Intelligence

Retricted access

Research article

First published 2022-5

Are customer reviews just reviews? Hotel forecasting using sentiment analysis

Doris Chenguang Wu, Shiteng Zhong, Richard T R Qiu [...]

Tourism Economics

Retricted access

Research article

First published 2022-2

Deep Learning-based Sentiment Analysis: Establishing Customer Dimension as the Lifeblood of Business Management

Sonali Agarwal

Global Business Review

Retricted access

Research article

First published 2019-11

The Role of Marketer-Generated Content in Customer Engagement Marketing

Matthijs Meire, Kelly Hewett, Michel Ballings [...]

Journal of Marketing

Search results