Sage Journals: Discover world-class research

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Other

First published 1999-4

Hoffmann-La Roche Ltd. Drug Information & Safety Department Survey of Customer Needs and Satisfaction *

Patricia Rawn

Therapeutic Innovation & Regulatory Science

Retricted access

Research article

First published 1999

Structuring and Assessing Transit Management Response to Customer Satisfaction Surveys

Mary Kay Christopher, Darwin Stuart, Peter J. Foote

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2013-8

Validating the Customer Satisfaction Survey (CSS) Scale in the Australian Fast Food Industry

Ian Phau, Graham Ferguson

Australasian Marketing Journal

Free access

Research article

First published 2012-3

Questionnaire survey of customer satisfaction for product categories towards certification of ergonomic quality in design

Masaaki Mochimaru, Miwako Takahashi, Nobuko Hatakenaka [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2017-8

Tell Us Again,How Satisfied Are You? The Influence of Recurring Posttransaction Surveys on Purchase Behavior

Andrea Godfrey Flynn, Linda Court Salisbury, Kathleen Seiders

Journal of Service Research

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Other

First published 2009-5

Assessment of Customer Satisfaction with Verbal Responses Provided by a Pharmaceutical Company's Third-Party Medical Information Call Center

Piper Black, Christi Marsh, Laurel Ashworth

Therapeutic Innovation & Regulatory Science

Retricted access

Research article

First published 2024-03-15

The effect of reliability and empathy on customer satisfaction: A survey of PT Telkom Indonesia’s IndiHome customers

Suwignyo Widagdo, Yuniorita Indah Handayani, Agustin Hari Prastyowati [...]

Human Systems Management

Open access

Research article

First published 2025

Impact of employees’ self-related constructs on job satisfaction and perspective-taking intention: Customer incivility as a moderator

Hasnain Bashir, Johra Kayeser Fatima, Raechel Johns

Journal of General Management

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Other

First published 2009-7

Assessing Medical Information Needs via an Internet-Based Survey

Stacey M. Fung, Laura Merriman, Maureen Cawley

Therapeutic Innovation & Regulatory Science

Retricted access

Research article

First published 2024-5

The net promoter score: What should managers know?

John G. Dawes

International Journal of Market Research

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