Sage Journals: Discover world-class research

Retricted access

Research article

First published 2024-12

Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

Retricted access

Research article

First published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

Retricted access

Research article

First published 2021-2

Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model

Abdul Gaffar Khan, Reshma Pervin Lima, Md Shahed Mahmud

Global Business Review

Retricted access

Research article

First published 2007-11

A research model of health-care competition and customer satisfaction

Health Services Management Research

Retricted access

Research article

First published 1997

PART 2: Paratransit: Paratransit Customer: Modeling Elements of Satisfaction with Service

Richard R. Wallace

Transportation Research Record: Journal of the Transportation Research Board

Open access

Research article

First published 2025-7

Business Performance as a Relationship Between Models of Customer Satisfaction and Financial Performance

Petr Suchanek, Maria Kralova

Sage Open

Retricted access

Research article

First published 2012-3

Make or Break: A Simple Non-Compensatory Customer Satisfaction Model

Keith Chrzan, Michael Kemery

International Journal of Market Research

Retricted access

Research article

First published 1999-5

A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

Ruth N. Bolton, Katherine N. Lemon

Journal of Marketing Research

Retricted access

Research article

First published 1999-9

Ergonomics and the Customer Satisfaction Model: Ergonomics in the Language of Business

Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 1999-8

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

Amy K. Smith, Ruth N. Bolton, Janet Wagner

Journal of Marketing Research

Search results