Search results: Sage Journals

Restricted accessResearch articleFirst published December, 2024

Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

Restricted accessResearch articleFirst published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

Restricted accessResearch articleFirst published February, 2021

Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model

Abdul Gaffar Khan, Reshma Pervin Lima, Md Shahed Mahmud

Global Business Review

Restricted accessResearch articleFirst published November, 2007

A research model of health-care competition and customer satisfaction

Health Services Management Research

Restricted accessResearch articleFirst published 1997

PART 2: Paratransit: Paratransit Customer: Modeling Elements of Satisfaction with Service

Richard R. Wallace

Transportation Research Record: Journal of the Transportation Research Board

Open accessResearch articleFirst published July, 2025

Business Performance as a Relationship Between Models of Customer Satisfaction and Financial Performance

Petr Suchanek, Maria Kralova

Sage Open

Restricted accessResearch articleFirst published March, 2012

Make or Break: A Simple Non-Compensatory Customer Satisfaction Model

Keith Chrzan, Michael Kemery

International Journal of Market Research

Restricted accessResearch articleFirst published May, 1999

A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

Ruth N. Bolton, Katherine N. Lemon

Journal of Marketing Research

Restricted accessResearch articleFirst published September, 1999

Ergonomics and the Customer Satisfaction Model: Ergonomics in the Language of Business

Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Restricted accessResearch articleFirst published August, 1999

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

Amy K. Smith, Ruth N. Bolton, Janet Wagner

Journal of Marketing Research

Restricted accessResearch articleFirst published December, 2024

Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

Restricted accessResearch articleFirst published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

Restricted accessResearch articleFirst published February, 2021

Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model

Abdul Gaffar Khan, Reshma Pervin Lima, Md Shahed Mahmud

Global Business Review

Restricted accessResearch articleFirst published November, 2007

A research model of health-care competition and customer satisfaction

Health Services Management Research

Restricted accessResearch articleFirst published 1997

PART 2: Paratransit: Paratransit Customer: Modeling Elements of Satisfaction with Service

Richard R. Wallace

Transportation Research Record: Journal of the Transportation Research Board

Open accessResearch articleFirst published July, 2025

Business Performance as a Relationship Between Models of Customer Satisfaction and Financial Performance

Petr Suchanek, Maria Kralova

Sage Open

Restricted accessResearch articleFirst published March, 2012

Make or Break: A Simple Non-Compensatory Customer Satisfaction Model

Keith Chrzan, Michael Kemery

International Journal of Market Research

Restricted accessResearch articleFirst published May, 1999

A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

Ruth N. Bolton, Katherine N. Lemon

Journal of Marketing Research

Restricted accessResearch articleFirst published September, 1999

Ergonomics and the Customer Satisfaction Model: Ergonomics in the Language of Business

Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Restricted accessResearch articleFirst published August, 1999

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

Amy K. Smith, Ruth N. Bolton, Janet Wagner

Journal of Marketing Research